FAQ

FAQ

How long do I have to finish using the product after opening the package?

Please use it as soon as possible after opening the package. If the package is unopened, it can
last for two years.

How do I use the products?

Please refer to each product’s page on our website.

What is your return policy?

If you wish to return an item, please contact us within 7 days of receiving the item. We accept
returns only if the package is unopened and unused. If without contact, we will not accept your
request. Please note that you will be responsible for the return shipping costs.

Should I store my cosmetics in the refrigerator during the summer?

It does not need to be stored in the refrigerator. Keep it at room temperature and out of direct
sunlight. Please note that prolonged exposure to extremely high or low temperatures may
change the quality of the product.

Where are your products made?

It is manufactured in a strictly controlled factory in Japan.

Can it be used in all seasons?

It is suitable for any season.

Do you ship internationally?

Please contact us